Forums - Snapdragon Profile Connection issues unresolved

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Snapdragon Profile Connection issues unresolved
pamela.patton
Join Date: 31 Aug 20
Posts: 1
Posted: Tue, 2020-09-01 13:07

I searched through about 75 of the topics and couldn't find a resolution to connecting a phone to Snapdragon Profiler.

I have the latest 2020 version of Snapdragon Profiler and my phone is a SM-A716U with Android 10. I installed ADB, but not the entire Android SDK.  I can use ADB fine from a Windows 10 command line to verify device connection.

Is there a particular USB setting I should use? When I type #*0808#,  I have a lot of choices. I typically use DM+MODEM+ADB when using other tools like Wireless Metrix Link Master. 

I extended the timeout to 90 seconds and still no connection even though it has no issue finding my device upon startup.

Any hints would be greatly appreciated.

Thanks!

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eshaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 126
Posted: Wed, 2020-09-02 18:22

Hi,

Are you sure your phone is a Snapdragon device? According to https://www.gsmarena.com/samsung_galaxy_a71_5g-10146.php that device uses an Exynos chip. Snapdragon Profiler is only supported on Qualcomm Snapdragon devices.

If you do have a Snapdragon device, and you're seeing it in Profiler's device connection screen, that means Profiler is successfully using ADB and has found the device. If you're able to attempt connecting but that fails, you may have something else on your PC using the same ports as Profiler. You can change the port range Profiler uses in File -> Settings -> Device.

Eric

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