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launcher failed
dimitry.nozik
Join Date: 18 May 17
Posts: 6
Posted: Sat, 2018-01-20 22:52
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Hi , 

Launch profiler (Latest version) on windows 10 pro failed. "Snapdragon profiler has stopped working".

Uninstall->Install  didn't help.

Any advice ?

Thanks.

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Re: launcher failed
eshaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 142
Posted: Mon, 2018-01-22 10:38
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Please verify you have the following properly installed:

  1. Microsoft .NET Framework v4.5.2 or higher
  2. GTK# v2.12.44 or higher
  3. Microsoft Visual C++ 2013 Redistributable
  4. Microsoft Visual C++ 2015 Redistributable

If you have all of those, look in the Windows Event Viewer under Windows Logs -> Application. You should find one or more error entries there from the Profiler crash. If you can post that log information here we can investigate the problem.

Eric

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Re: launcher failed
dimitry.nozik
Join Date: 18 May 17
Posts: 6
Posted: Wed, 2018-01-24 01:39
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All componets installed.
 
Faulting application name: SnapdragonProfiler.exe, version: 1.0.6519.30580, time stamp: 0x5a010569
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0x2888
Faulting application start time: 0x01d394f69710c213
Faulting application path: D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: b623bc4d-695d-40d3-99d4-ff3441c83441
Faulting package full name: 
Faulting package-relative application ID: 
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Re: launcher failed
eshaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 142
Posted: Wed, 2018-01-24 15:04
Top

Sorry for not being more specific, but we need all of the information from the details tab as well. The easiest way to get everything is to right click the item in the event log and select Copy -> Copy Details As Text. Also, there may be a second log entry with .NET Runtime as the source. If so, please copy the details of that entry as well.

Eric

 

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Re: launcher failed
dimitry.nozik
Join Date: 18 May 17
Posts: 6
Posted: Wed, 2018-01-24 23:02
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Error Log:
Log Name:      Application
Source:        Application Error
Date:          1/25/2018 8:51:24 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: SnapdragonProfiler.exe, version: 1.0.6519.30580, time stamp: 0x5a010569
Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x9e3394c7
Exception code: 0xc0000409
Fault offset: 0x000933ab
Faulting process id: 0x2340
Faulting application start time: 0x01d395a8e89e0211
Faulting application path: D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a4091b36-3d03-4e29-90c3-8a4ff6b88d61
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-25T06:51:24.326369000Z" />
    <EventRecordID>7535</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>SnapdragonProfiler.exe</Data>
    <Data>1.0.6519.30580</Data>
    <Data>5a010569</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.16299.125</Data>
    <Data>9e3394c7</Data>
    <Data>c0000409</Data>
    <Data>000933ab</Data>
    <Data>2340</Data>
    <Data>01d395a8e89e0211</Data>
    <Data>D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe</Data>
    <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data>a4091b36-3d03-4e29-90c3-8a4ff6b88d61</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
 
Information Log:
Version=1
EventType=BEX
EventTime=131613366845115406
ReportType=2
Consent=1
UploadTime=131613366865330480
ReportStatus=268435456
ReportIdentifier=0933e0e4-a32a-4ef0-8e81-a78bfdefc625
IntegratorReportIdentifier=a4091b36-3d03-4e29-90c3-8a4ff6b88d61
Wow64Host=34404
Wow64Guest=332
NsAppName=SnapdragonProfiler.exe
AppSessionGuid=00002340-0001-0009-1102-9ee8a895d301
TargetAppId=W:0006b9ce64992b0e79e14457a7792a52b48700000000!0000ec75bfd92046eafdefcf694326d2aeef38435f3d!SnapdragonProfiler.exe
TargetAppVer=2017//11//07:00:59:21!c1798!SnapdragonProfiler.exe
BootId=4294967295
ServiceSplit=14476876
TargetAsId=13483
Response.BucketId=35ee416b64eed89a30785fa300a6ca43
Response.BucketTable=5
Response.LegacyBucketId=1186803655507364419
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SnapdragonProfiler.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.6519.30580
Sig[2].Name=Application Timestamp
Sig[2].Value=5a010569
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.16299.125
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=9e3394c7
Sig[6].Name=Exception Offset
Sig[6].Value=000933ab
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=00000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e734
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e734249351b8958a36fff3558b2f50b1
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=281d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=281d2c41dca675dcb041fd73ec594702
UI[2]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe
UI[3]=Snapdragon Profiler has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
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LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
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LoadedModule[12]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[13]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\System32\combase.dll
LoadedModule[15]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[19]=C:\WINDOWS\System32\USER32.dll
LoadedModule[20]=C:\WINDOWS\System32\win32u.dll
LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[22]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[24]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
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LoadedModule[39]=C:\WINDOWS\System32\cfgmgr32.dll
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LoadedModule[80]=C:\Program Files (x86)\GtkSharp\2.12\bin\libstdc++-6.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\AEPIC.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[84]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[85]=C:\Program Files (x86)\GtkSharp\2.12\lib\gtk-2.0\2.10.0\engines\libxamarin.dll
LoadedModule[86]=C:\Program Files (x86)\GtkSharp\2.12\bin\glibsharpglue-2.DLL
LoadedModule[87]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System\eed6103bcff3b5ae3a5b40112f3f2889\System.ni.dll
LoadedModule[88]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Core\865b2d0872ceb19980bd6e82dc9069af\System.Core.ni.dll
LoadedModule[89]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SDPCore.DLL
LoadedModule[90]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[92]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\libzmq.dll
LoadedModule[93]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\libcurl.dll
LoadedModule[94]=C:\WINDOWS\System32\WLDAP32.dll
LoadedModule[95]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Security\08198794eb88d5d7afe34aecd4d05c08\System.Security.ni.dll
LoadedModule[96]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Configuration\49672aff2bda63ccfbb0c63e9c35fd1d\System.Configuration.ni.dll
LoadedModule[97]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Xml\5418106cdfe1d8b4d23765c4baa28708\System.Xml.ni.dll
LoadedModule[98]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System.Data.SqlXml\244cb2a7c2fbb8b3a9da1e193a5f8ec6\System.Data.SqlXml.ni.dll
LoadedModule[99]=C:\WINDOWS\System32\clbcatq.dll
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LoadedModule[106]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[107]=C:\Program Files (x86)\GtkSharp\2.12\bin\gdksharpglue-2.DLL
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LoadedModule[109]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
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LoadedModule[112]=C:\WINDOWS\system32\mswsock.dll
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LoadedModule[125]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[127]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\plugins\processor\CPUProcessorPlugin.dll
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LoadedModule[129]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\plugins\processor\GLESPluginProcessor.dll
LoadedModule[130]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\LibMetrics.dll
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LoadedModule[132]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
LoadedModule[133]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\plugins\processor\QGLPluginProcessor.dll
LoadedModule[134]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\plugins\processor\SDPMProcessor.dll
LoadedModule[135]=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\plugins\processor\SystraceProcessorPlugin.dll
LoadedModule[136]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
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FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Snapdragon Profiler
AppPath=D:\Program Files (x86)\Qualcomm\Snapdragon Profiler\SnapdragonProfiler.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=FB8D2B19B93FF375734723A7F35BFC81
MetadataHash=374874237
 
 
 
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