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How to file SaleForce case for QNN
v.castillo
Join Date: 14 Jun 23
Posts: 4
Posted: Tue, 2023-09-26 07:10
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Dear team,

please provide clear instructions to file a SalesForce case for Qualcomm AI Engine Direct SDK. I filed one, but got closed after 1 day. It's unclear (impossible) to follow the instructions.

Instructions:

This case has been submitted with incorrect case record type since you might need a technical support according to the subject.
Please file a new case and select Wireless device support as case record type. Also please enter problem areas properly.
Then the new case will be assigned to a right QC engineer and you will be able to receive proper technical support.
  • => There is NO "Wireless device" in the dropdown menu to submit a new case.

=> It's unclear what the person meant by "enter the areas properly."

Thanks,

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