Forums - Profiler Crashed when I start realtime metrics or Trace Capture

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Profiler Crashed when I start realtime metrics or Trace Capture
Join Date: 27 Nov 16
Posts: 3
Posted: Thu, 2018-01-11 22:13

I can connect to my samsung G935P(S7Edge with android 7.0), but profiler was crashed every time when I start profiling (in realtime or tracecapture mode,I have not test snapshot capture mode yet) 

I uploaded the log,you can download at


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Eric Shaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 112
Posted: Fri, 2018-01-12 12:03

Thank you for providing the log, that is very helpful in diagnosing the problem. In this case it looks like everything is working normally on your device, so the problem must be on the PC side. Are you running on Windows? If so there should be an error entry in the Windows event log for each time Profiler crashes. If you could send us the data from that entry it would help debug further.

I noticed that you also posted about a problem running on Windows 7. Were you able to resolve that or did you switch to a different PC?




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Join Date: 27 Nov 16
Posts: 3
Posted: Mon, 2018-01-15 05:45

no,there is nothing error or info outputed to system event log after crashing. Is there any "log mode" that profiler can print out all msg and error to a log file?

I intalled profiler on two PC,both have crash problem,in two different ways(so I posted two posts).I wish I could get more error log to address the problems.

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Join Date: 10 May 17
Posts: 8
Posted: Mon, 2018-01-22 22:27

I noticed that many developers have met these problems. I wonder that may this crash  happen on a non-English language system( such as a Chinese system ). 

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Join Date: 6 Apr 18
Posts: 1
Posted: Wed, 2019-04-10 16:34

I am having similar behavior on a Lenovo Thinkpad P52 (Japanese model) + Oculus Go / Lenovo Mirage Solo VR headsets.

Here is the Windows 10 event log output:

Faulting application name: SnapdragonProfiler.exe, version: 1.0.7006.4164, time stamp: 0x5c824188

Faulting module name: KERNELBASE.dll, version: 10.0.17763.348, time stamp: 0x53015794
Exception code: 0xe0434352
Fault offset: 0x0011c632
Faulting process id: 0x47c4
Faulting application start time: 0x01d4eff1ec323bbf
Faulting application path: C:\Users\*****\Snapdragon Profiler\SnapdragonProfiler.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: e629c673-4ee7-43e2-8a75-baf6c0c9a688
Faulting package full name: 

Faulting package-relative application ID: 


Please; none of the posts on these forums that report similar behavior are being resolved.

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