Forums - can't connect device

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can't connect device
myunggyu.lee
Join Date: 14 Jun 16
Posts: 2
Posted: Thu, 2016-06-23 17:46
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run snapdragon profiler, and 'connect to a device', find device and  white check mark.

i clicked connect button, not responded.

phone side app is running, adb devices check, adb path setted

how can i do?

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Re: can't connect device
Carlos Dominguez Moderator
Join Date: 27 Jul 15
Location: San Diego
Posts: 110
Posted: Mon, 2016-06-27 09:36
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Hi myunggyu.lee,

Could you please post which device and Android version you are using? When you press the connect button nothing happens at all? or does it get 'stuck' in the working spinning circle icon attempting to connect? 

Thanks,

Carlos

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Re: can't connect device
myunggyu.lee
Join Date: 14 Jun 16
Posts: 2
Posted: Sun, 2016-07-03 17:19
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device - lg g5

android version - android 6.0.1

when i clicked connect button, working spinning circle appear, and then disappear.

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Re: can't connect device
vanderheijden
Join Date: 21 Aug 16
Posts: 1
Posted: Mon, 2016-08-22 00:35
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I've had the same issue with one of our devices: gi9195 (Android 4.4.2)

When I tried on a different device (Nexus 5) the connection works fine.

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Re: can't connect device
eshaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 142
Posted: Mon, 2016-08-22 10:15
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Snapdragon Profiler requires Android 5.0 or higher, so you won't be able to connect to your Adroid 4.4.2 device.

Eric

 

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Re: can't connect device
MartinCaine
Join Date: 25 Jul 12
Posts: 2
Posted: Tue, 2016-09-13 02:20
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Your manual needs to be updated to reflect this. I've just spent twenty minutes trying to figure out why I can't connect to my Note 4 (running 4.4.4):

"Any Android 4.4 (or later) device powered by a Snapdragon processor; a Nexus device or Snapdragon Mobile Development Platform (MDP) is recommended; Snapdragon Capture mode requires a mobile device with a Qualcomm Snapdragon 805, Snapdragon 808, Snapdragon 810, Snapdragon 820 (or later) processor. "

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Re: can't connect device
eshaw Moderator
Join Date: 12 May 16
Location: San Diego
Posts: 142
Posted: Tue, 2016-09-13 11:45
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You're correct, we missed updating that. We'll get it corrected. Apologies for the confusion, and thank you for bringing it to our attention.

Eric

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