QC Middleware, App with LTE Broadcast SDK integrated and 2 different LTE network setups, all are set up. When we try to start groupcall service, in one of the LTE network setup multicast works where as with another LTE network it doesn't. On the LTE network where multicast works i don't see servicestalled callback but on the other one i see groupcallservicestalled callback. Below is the socket and LTE service socket (logs coming from MSDC middleware i suppose).
Data has been received : {
"message" : {
"appInstanceId" : "10130com.nemergent.client.mcptt167980408_GC_1548795919002",
"body" : {
"errorId" : 1011,
"errorMsg" : "service stalled",
"serviceHandle" : 61441
},
"header" : {
"type" : "serviceStalled",
"typeId" : 25,
"version" : "string"
}
}
}
LTEService ProcessJsonMsg : Msg is {
"message" : {
"appInstanceId" : "10130com.nemergent.client.mcptt167980408_GC_1548795919002",
"body" : {
"errorId" : 1011,
"errorMsg" : "service stalled",
"serviceHandle" : 61441
},
"header" : {
"type" : "serviceStalled",
"typeId" : 25,
"version" : "string"
}
}
}
Wanted to know what does errorid 1011 suggest? And when does service stalled callback happens? From the LTE Broadcast SDK doc i found that if tmgi is not activated then servicestalled happens. But only this much info is not helping me out. Can you please help on this?
Hello,
To debug this I will need modem logs and adb logs.
Do you have access to the Salesforce? Please create a case and share logs.
Thanks
Ankit
Hello Ankit,
Can I share google drive links to logs here? I created a salesforce free trial account but not sure which topics to choose in order to create a suitable case. I am attaching both successful as well as failure modem and adb logs.
Below are the multicast non-working adb and modem logs:
https://drive.google.com/open?id=1Vl0daTFMYcLKvasN3vQXpJgs-8xrgNk-
https://drive.google.com/open?id=1zDpiqAQLX1d-c-CajCyNLpvdzVGriNQf
And below are multicast working adb and modem logs
https://drive.google.com/open?id=1SLJPqcPEXT-kCXvi29NU3r3jL5Kl0Qls
https://drive.google.com/open?id=1Juxuzn1QTX61UbpQeE_xQj1AIj-5ND_C